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27 September 2011

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Courtney Shelton Hunt, PhD

This recent Saturday Night Live skit offers another pointed take on the changes at Netflix:

http://www.hulu.com/watch/284938/saturday-night-live-netflix-apology

I've also learned about an organization (which is actually just one guy) called "Better Facebook" that basically evolved to give people more control over their user experience. Unfortunately - but not surprisingly - he has to change the name of his product. Here's a blog post that explains the change, and offers more food for thought on the subject of leadership. Following the activity on his FB page in particular (with over 200k fans) provides even richer insights.

http://betterfacebook.net/blog/blog/2011/10/03/better-facebook-is-getting-a-name-change-soon/

Courtney Shelton Hunt, PhD

Today Netflix announced they will not be splitting their DVD and streaming businesses:

http://blog.netflix.com/2011/10/dvds-will-be-staying-at-netflixcom.html

Once again the commentariat has taken to cyberspace to share their thoughts on the latest news. A lot of people, including me, feel vindicated by it, but it's a rather hollow victory. I for one would rather this whole mess had been avoided - such a waste.

There's also been some discussion about the tenor of the latest message, especially in contrast with the 9/18 communications. Regardless of your perspective on which approach was better, the lack of consistency in voice and approach - in fact the consistent inconsistency in communication in general - undermines people's ability to trust what Hastings says, and by extension trust what he and Netflix will do.

On the one hand it's good that they listened (did they have a choice?), but on the other it's not very clear that they've learned from their mistakes. The saga continues...

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